How to Contact Us

The customer service portal on the official website and trading platform can be used to submit inquiries. For email support, please send to support@uzfx.com.

To expedite processing, please provide your account details, issue type, time of occurrence, page or APP version, and attach relevant screenshots.

Account and Funding Issues

Account issues including registration, login, identity verification, account status, demo account and real account switching, etc..

Funding issues including deposit submission, withdrawal request, payment status, arrival time, balance or available funds anomalies, etc..

Platform & Trading Issues

Platform issues including quote display, chart loading, product list, APP download, language display, page access anomalies, etc..

For trading-related issues, please provide the product code, order number, time, price, screenshots, and device information to assist our technical team in troubleshooting..

Security Notice

Please do not disclose passwords, verification codes, complete ID numbers, or payment-sensitive information to anyone..

Customer service will only verify account information within the necessary scope to confirm your identity and resolve issues, and will never request you to transfer funds to unofficial channels.